• Telecom firms will have to set up complaint centres and web-based monitoring systems for their customers within 45 days as per the new consumer grievance redressal guidelines.  

  • This was announced by the Telecom Regulatory Authority of India (TRAI).

  • The new rules come into force with immediate effect.    

  • Announcing Telecom Consumers Complaint Redressal Regulations, 2012, TRAI said that these regulations will apply to all service providers, including BSNL, MTNL and others providing basic telephone service, unified access services, cellular mobile telephone service and Internet service.  

  • It said that within 45 days from the date of commencement of these regulations, telecom companies will have to establish a complaint centre and establish a general information number for providing information to consumers.