• A Bill laying down obligations of every public authority towards citizens, specifying delivery of goods and services in a time-bound manner and providing for a grievance redressal mechanism for non-compliance of citizens charter was tabled in the Lok Sabha.

  • The Bill makes it mandatory for every public department to publish a Citizens' Charter and address grievances within 30 days, failing which the official concerned would face action, including a fine of up to Rs. 50,000 (to be recovered from his salary) and disciplinary proceedings. 

  • The charter seeks to make it mandatory for government officials to acknowledge complaints from people within two days of receipt. The Bill seeks to set up a grievance redressal mechanism to tackle graft in the lower ranks of administration, a move that comes against the backdrop of Team Anna's anti-corruption campaign.